What can I expect at my first appointment? 

At Glen Valley Dentistry you are our focus. We would like to get to know you and understand what your dental concerns, needs, or questions may be. For your convenience we offer the forms you will need online. Visit our Forms section to get started. We would ask that your new patient forms be completed and returned to our office before your appointment.

  • You can email your new patient forms to the office or complete the forms and bring them with you into the office ahead of your appointment.
  • The Glen Valley Dentistry team will gather information to help with your first appointment,including any xrays you already have or need to be completed.
  • A personalized photo arrangement will be made of your teeth.
  • Our hygienist will guide you through a tour of our office.
  • You and your hygienist will speak about your dental needs and history.
  • Your hygienist will be able to answer any questions you have about oral health.
  • An exam will be taken of your mouth this includes gathering important information about your gums, teeth and overall health.
  • You will meet the dentist and spend time going over any concerns you may have, discuss you medical and dental histories so we can offer you individualized care.
  • After a thorough assessment of your mouth, the dentist will create a personalized plan to bring your mouth to its healthiest state possible.
  • Your hygienist would clean your teeth at this appointment unless your treatment needs require another visit.

At what age should my child have their first visit? 

Their First Appointment - We recommend that your child’s first appointment to be around their first birthday. This first visit is called a “happy visit” and there is no fee. We take this opportunity to look in the child’s mouth and also share helpful information and tips on keeping your child’s mouth healthy right from the start. This is also a great opportunity to ask us any questions that you have.

Age 0-2 - to avoid early oral developmental problems and decay, it is always good to ween children from a bottle and/or pacifier at or near one year of age. It is also important, for the months when they are using a bottle, to never allow them to fall asleep with a bottle or sippee cup in their mouth in bed. This is the leading cause of early decay in young children.

Age 2-4 - We recommend to see your child once a year until they turn 4, at which time, we begin the regular six month interval. If certain conditions are identified in the early visits we may recommend they be seen every six months.

Age 4-18 - If your child is a new patient between these ages, they will see the dental hygienist and the dentist for their initial visit and typically will have their teeth cleaned at this appointment. In this age group we recommend your child be seen twice a year for preventative health appointments. We also recommend an investment in preventative care with our sealant program.

Do you accept my insurance? 

​Glen Valley Dentistry is able to bill most types of dental insurance. We are in network for Dental Dental at the Premier level. Because coverage details vary we would encourage you to call our office at 616-891-8931 so that we can speak to you about your dental insurance and if we are able to bill your particular plan. Your insurance company will encourage you to visit an office that is in network. We will encourage you to find a dental home that takes great care of you regardless of your insurance plan.

What if I don't have dental insurance? 

Dental insurance often helps patients pay for needed care, but dental insurance is not a requirement for being a patient in our office. We are happy to have patients who do not have dental insurance for themselves or their family members. Please call the office at 616-891-8931 and we can speak to you about how easy it is to be a patient at Glen Valley Dentistry regardless of your insurance coverage.

What does an insurance company mean by the terms usual, customary, and reasonable? 

Insurance plans will often pay an established percentage of a dentist’s fee up to what the insurance company deems is “usual, customary, or reasonable”. Although these limits are called “usual, customary, or reasonable” they may not reflect the fees that a dentist in your area has to charge for the treatment. For example the insurance company may not have taken into account up to date data on expenses and time that goes into providing patient care. There are no regulations that insurance companies have to follow when determining the reimbursement levels for needed dental treatment. So the dental insurance company gets to set the price without consideration for a multitude of factors.

At Glen Valley Dentistry, you and your dental care is our focus. We are happy to share with you our fees for needed treatment so that you may be prepared for the investment in your dental health. Unfortunately insurance companies rarely share the limits they place as “usual, customary, and reasonable”. Because of this lack of transparency we may not know the exact total of what your insurance plan will pay. If your dental insurance company is asking for you to pay more towards your treatment we would suggest reaching out to your employer or insurance company to see if you have any ability to change future reimbursement levels.

What are the details of my insurance? 

At Glen Valley Dentistry we work hard to help answer any questions that you have about your dental insurance plan and its coverage. Because plans can vary widely from company to company and are subject to changes without notification to our office, we are not always able to get the answer to specific questions about your dental plan. We will work with you to create insurance estimations and share our best knowledge available.

What is Periodontal Disease? 

​Periodontal (gum) disease is an infection. It affects the tissues and bone that support the teeth. Healthy gum tissue fits like a cuff around each tooth. When someone has periodontal disease, the gum tissue pulls away from the tooth. As the disease gets worse, the tissue and bone that support the tooth are damaged. Over time, teeth may fall out or need to be removed because of the effects of periodontal disease. Treating this disease in the early stages can help prevent tooth loss. For Glen Valley Dentistry patients who have periodontal disease we will see you more often than every 6 months so that we can work with you to keep this disease from advancing.

Would I be a good candidate for invisalign? 

​Straight teeth are healthier teeth! Straight, properly aligned teeth can help you improve your oral health. Aligning your teeth can make a significant difference to having a healthy mouth and keeping your teeth for life. Teeth that are aligned properly will help to prevent issues like premature wear, trauma to teeth, shortened teeth, and periodontal disease. At Glen Valley Dentistry we offer invisalign clear aligner technology to help get patients achieve great oral health. We would be happy to discuss the specifics of how invisalign could help your teeth at your next preventative health appointment. You may also call our office at 616-891-8931 to set up a consultation to find out how invisalign may help you.

What are your hours? 

​Glen Valley Dentistry is open for appointments Monday-Thursday. Monday and Wednesday our appointment hours are 10am until 6pm. Tuesday and Thursday our appointment hours are 7am until 3pm. Occasionally the office will be closed for staff training on Tuesday afternoons. We are available by phone beyond our appointment hours, including Fridays. We are here to help our patients by phone Friday 8am until 12pm. If you do not reach us, please leave a message and we will return your call.

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